OPEN ACCOUNTS: Terms are net 30 FOB Point of Origin.
Discount is deductible only when the Invoice is paid within terms. All unearned discounts taken will be re-invoiced.
A late fee of 2% will be assessed on unpaid balances after 30 days. Discount does not apply to orders paid by credit card. Past Due Accounts will not be shipped on open account. Past Due Invoices paid by Credit Card will have the 2% late fee added to the Invoice balance.
NEW ACCOUNTS: Minimum Order: $125 net. Non-USA: $500 net.
Orders will be shipped MasterCard, Visa or Check in Advance until a CK Products Credit Application has been received and approved. No COD's. No discount is applicable on orders paid by credit card.
Terms of Sale for NON-USA Accounts: Payment with order, credit card (MasterCard or Visa), or Bank Transfer.
MINIMUM ORDER: $125/order Non-USA: $500/order
Minimum waived on orders for full cartons/cases requiring no additional boxing or repackaging.
Orders may be placed by mail, phone, fax or e-mail. Phone: 260-484-2517 Fax: 800-837-2686 or 260-484-2510.
Please include your Company Name, Address, Phone & Account Number on all orders Faxed or mailed to us.
SHIPPING CHARGES: FOB Point of Origin.
Charges for UPS/FedEx Ground are based on Published UPS/FedEx Ground rates and restrictions.
LTL (Truck) shipments of 500 Lbs. or more are sent prepaid freight unless customer requests to ship on their carrier with their account number.
INTERNATIONAL ORDERS: HANDLING FEES & PALLET CHARGES WILL BE INCLUDED
Post Office shipments will be charged a $5 handling fee in addition to postage for delivery to the Post Office.
Non-Standard pack items (pails & cake boxes) shipped via UPS/FedEx Ground/Post Office will be charged an additional $6/item handling fee per item.
PICK UP ORDERS: 48 HOUR MINIMUM ADVANCE NOTICE REQUIRED.
Please call or fax your order two (2) Business Days before date of pick-up to avoid long delays or disappointment.
BREAKAGE: Please refer to the instructions on the following page for handling damages.
RETURNS, SHORTAGES & CANCELLED ORDERS:
To return merchandise, please call one of our customer service representatives at 888.484.2517 to receive a RAN (Return Merchandise Number). No merchandise will be accepted without a RAN.
EDIBLE products may NOT be returned (unless incorrect items were shipped by CK). Shopworn, priced, loose merchandise not in the original container or merchandise over 30 days old (from invoice date) may NOT be returned. FOOD PRODUCTS ARE SHIPPED AT THE PURCHASERS RISK AND ARE NOT GUARANTEED AGAINST WEATHER RELATED DAMAGE (MELTING OR DETERIORATION). Unacceptable returns will be returned at your expense or destroyed. Acceptable returns are subject to a 25% restocking fee. Shortages must be reported within 3 days after receipt of merchandise. Please check carton and packing materials carefully as small items can easily be overlooked. Please pack returned merchandise carefully as returned items must be received back in salable condition (including any original outer boxing) for credit to be issued. Any cancelled items will be subject to a 25% restocking fee.
PRICING: All prices on your INVOICE are WHOLESALE. WE DO NOT SELL RETAIL.
Orders are accepted on the condition that they are billed at price prevailing at date of shipment.
PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
BACKORDERS & STOCK OUTS:
Items temporarily out of stock are NOT backordered unless specifically requested at the time the order is placed. Backorders for less than $25 will be automatically cancelled. Please re-order. Unshipped Backorders will be cancelled after 30 days.
RETURNED CHECKS: $35 returned check fee will be charged for all checks returned by your bank as unpaid.
Please report all damages, shortages, shipping errors to CK via mail, phone or fax upon discovery, within 3 days of receipt of merchandise or invoice.
• Shipments via UPS/FedEx Ground
If the shipment contains cartons that are obviously damaged, open or resealed, please refuse the suspect cartons. You may accept the other cartons in the shipment and refuse only the cartons that are damaged, open, etc. Report "concealed" damages to CK upon discovery. We will contact the carrier to arrange for an inspection of the damage at your location or have the carrier return the carton to us for inspection here. If product is accepted & damages are found, please keep in original package and take pictures of outer box & damaged product.
NOTE: You MUST keep the original shipping cartons (with shipping labels intact) and the packing materials for any claim to be honored until an inspection has been performed or you are instructed otherwise by CK personnel.
We will issue you a credit or replacement and start claim proceedings upon notification that damage has occurred.
• Shipments via COMMON CARRIER (TRUCK)
Damages and carton shortages must be noted on the freight delivery receipt. Count the cartons and inspect the shipment carefully BEFORE signing the freight delivery receipt. Request that the driver note on the freight receipt any discrepancies or damages BEFORE paying or signing the freight bill. Claims for shortages or damages must be filed with the carrier by you if the shipment came "freight collect". Request a claim form from the carrier's local office.
CK will file claims for shortages or damages on "prepaid freight" shipment. Please forward the delivery receipt (with the driver's notations) to us to process your claim. We cannot process your claim for damaged or missing cartons on common carrier shipments if no notation is made on the delivery receipt about discrepancies or damage.
PLEASE COUNT YOUR CARTONS AND INSPECT YOUR SHIPMENT BEFORE YOU SIGN THE DELIVERY RECEIPT.
SHORTAGES, OVERAGES or ERRORS
Please report shortages, overages, incorrect or defective merchandise to CK upon receipt of the invoice. We will determine where an error occurred and if all cartons in the shipment were received. Credit or replacement product will then be issued.
Call tags will be issued for any overages, defective items, or items received due to a CK error that you do not wish to keep. Please pack items being picked up by a call tag, carefully, so damage does not occur during the return.
RETURNS / CANCELLED ITEMS
We cannot issue Call Tags for items received due to YOUR error in ordering or that you do not like upon receipt.
These items (except FOOD PRODUCTS) will be accepted for return at your expense. To return merchandise, please call one of our customer service representatives at 888.484.2517 to receive a RAN (Return Merchandise Number). No merchandise will be accepted without a RAN. Please pack returned items carefully within another carton (where applicable) to avoid damage during the return. Returned items must be in the original condition and packaging and received by us in a salable condition to be eligible for credit and must be returned within 30 days of purchase. A 25% restocking fee will be charged for returned items. Unacceptable returns will be returned at your expense or destroyed. Any cancelled items will be subject to a 25% restocking fee.
NOTE: FOOD PRODUCTS MAY NOT BE RETURNED unless due to a CK error.